Remote Deposit Batch Status Help

In Use

N/A

You or another user has the batch open.

Nothing to do. If you are trying to access the batch but you can’t. It is because another user has it open in another ScotiaConnect Session. You will have to contact that user and ask them to close the batch.

If you can’t contact the user please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Nothing to do. If you are trying to access the batch but you can’t. It is because another user has it open in another ScotiaConnect Session. You will have to contact that user and ask them to close the batch.

If you can’t contact the user please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Suspended

N/A

Your deposit batch is under review.

If the transaction does not change to submitted within 10 minutes.

Please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

If the transaction does not change to submitted within 10 minutes.

Please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Delivered

All successfully SUBMITTED deposit batches should move to a status of DELIVERED after an hour or so.

If you notice a transaction stuck in SUBMITTED status for over an hour or more please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

All successfully SUBMITTED deposit batches should move to a status of DELIVERED after an hour or so.

If you notice a transaction stuck in SUBMITTED status for over an hour or more please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

0005

Your CAD Deposit was posted successfully.

Your RDC Daily Hold Limit was reached and standard 4 day holds were applied to some or all of your deposit value.

To check your daily deposit totals please navigate to the Remote Deposit menu page and click Refresh.

Message Code 0005

Nothing to do. Your transaction was posted successfully!

Remember: Access to your funds are subject to Remote Deposit Hold Limit policy.

For each day in which your aggregate deposits exceed your companies Remote Deposit Hold Limit Standard we will apply standard holds of:

• 4 days for CAD cheques issued in Canada.
• 9 days for USD cheques issued in Canada.
• 19 days for USD cheques issued in the US.

0010

Your USD Deposit was posted successfully.

Your RDC Daily Hold Limit was reached and standard 9 day holds were applied to some or all of your deposit value.

To check your daily deposit totals please navigate to the Remote Deposit menu page and click Refresh.

Message Code 0010

0020

Your USD Deposit was posted successfully.

Your RDC Daily Hold Limit was reached and standard 19 day holds were applied to some or all of your deposit value.

To check your daily deposit totals please navigate to the Remote Deposit menu page and click Refresh.

Message Code 0020

0099

Your USD Deposit was posted successfully.

Your RDC Daily Hold Limit was reached and standard 19 and/or 9 day holds were applied to some or all of your deposit value.

To check your daily deposit totals please navigate to the Remote Deposit menu page and click Refresh.

Message Code 0099

0000

Your Deposit was posted successfully.

No holds were applied.

To check your daily deposit totals please navigate to the Remote Deposit menu page and click Refresh.

Message Code 0000

Hold for Posting

3000

Your transaction has been accepted.

Your daily deposit totals will be updated, at the start of the next business day.

If your RDC Daily Hold Limit was reached. Standard holds will be applied to some or all of your deposit value when the transaction is posted.

For information, contact Customer Support at 1-800-265-5613 or hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 3000

If you submitted your Deposit after the standard cut-off time of 8:00 p.m. E.T., Monday to Friday or anytime on Saturday or Sunday or on a bank holiday, your deposit will be held till 8:00 a.m. ET on the morning of the next business day.

If after 8:00 p.m. on the next business day, your transaction is still in Hold for Posting status please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Posting Rejected

1001

We are unable to complete your transaction.

There may be a slowdown on the system. Please wait for 10 or 15 minutes and check the status of the batch.

Please wait 10 or 15 minutes. If the status has not changed from “Posting Rejected”

Please contact Customer Support at 1-800-265-5613 or hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1001

There may be a slowdown on the system. Please wait for 10 or 15 minutes and check the status of the batch.

If the status has not changed from “Posting Rejected” please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1002

‘A valid CCP Customer Number is required. Please enter your13-digit CCP Customer Number and resubmit.’

The account you are trying to deposit to is setup for Location Reporting (CCP) and you did not key a CCP Customer Number in the CCP Customer Number field.

If you don’t know your CCP Customer numbers you can look them up on your last CCP Activity report.

If you still can’t find your CCP Customer Number listing please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1002

The account you are trying to deposit to is setup for Location Reporting (CCP) and you did not key a CCP Customer Number in the CCP Customer Number field.

If you don’t know your CCP Customer numbers you can look them up on your last CCP Activity report.

If you still can’t find your CCP Customer Number listing please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1003

‘Your CCP Customer Number is not required. Please remove and resubmit.’

You are not setup for CCP Activity Reporting (Location Activity Reporting) you do not need to key a 13 digit CCP customer number.

If you think you should be setup for CCP please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1003

You are not setup for CCP Activity Reporting (Location Activity Reporting) you do not need to key a 13 digit CCP customer number.

If you think you should be setup for CCP please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1004

‘Invalid CCP Customer Number. Please re-enter your 13-digit CCP Customer Number and resubmit.’ 

You most likely miss keyed your 13 digit CCP Customer Number or your CCP Customer Number is not setup properly.

If you think your CCP customer number is correct but your batch is still Rejecting, please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1004

You most likely miss keyed your 13 digit CCP Customer Number or your CCP Customer Number is not setup properly.

If you think your CCP customer number is correct but your batch is still Rejecting, please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1005

‘Your CCP profile is set up for mandatory Serial Number reporting. Please enter your Serial Number and resubmit.’

You did not key anything into the Serial Number field. The account you are trying to deposit to is associated to a Consolidated Cash Plan (CCP) that is configured for Mandatory Serial Number Reporting.

Please refer to your CCP Setup notes to determine the required CCP Edit Rule Serial Number format.

If you still have problems please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1005

You did not key anything into the Serial Number field. The account you are trying to deposit to is associated to a Consolidated Cash Plan (CCP) that is configured for Mandatory Serial Number Reporting.

Please refer to your CCP Setup notes to determine the required CCP Edit Rule Serial Number format.

If you still have problems please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1006

‘The Serial Number you entered is invalid. Please re-enter your Serial Number and resubmit.’

You most likely miss keyed your 8 digit Serial Number. The account you are trying to deposit to is associated to a Consolidated Cash Plan (CCP) that is configured for Mandatory Serial Number Reporting. If you rekey your serial number and you still get this error.

Please refer to your CCP Setup notes or you last CCP Activity Report to determine the required CCP Edit Rule Serial Number format.

If you rekey it again and you still get this error, please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1006

You most likely miss keyed your 8 digit Serial Number. The account you are trying to deposit to is associated to a Consolidated Cash Plan (CCP) that is configured for Mandatory Serial Number Reporting. If you rekey your serial number and you still get this error.

Please refer to your CCP Setup notes or you last CCP Activity Report to determine the required CCP Edit Rule Serial Number format.

If you rekey it again and you still get this error, please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

1007

‘Cheque(s) included in this deposit have the same account number as the deposit account.

You cannot deposit a cheque into the same account it was issued on. You will need to delete the batch of cheques, then rescan the batch without the cheque or change the deposit account to another account.

Please change your deposit account or remove the cheque(s) and resubmit.’

If you still are having difficulty please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 1007

You cannot deposit a cheque into the same account it was issued on. You will need to delete the batch of cheques, then rescan the batch without the cheque or change the deposit account to another account.

If you still are having difficulty please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Posting Rejected

9999

System error.

We are having a technical problem. Please wait for 10 or 15 minutes and check to see if the status of the batch has changed to Submitted or Suspended.

If batch status changes to “Suspended” you can edit the batch and then re-submit. You can also just re-submit the batch with-out editing it.

If the status stays in “Posting Failed” status for more than 15 minutes please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.com during business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.

Message Code 9999

We are having a technical problem. Please wait for 10 or 15 minutes and check to see if the status of the batch has changed to Submitted or Suspended.

If batch status changes to “Suspended” you can edit the batch and then re-submit. You can also just re-submit the batch with-out editing it.

If the status stays in “Posting Failed” status for more than 15 minutes please contact Customer Support at 1- 800-265-5613 or via email at hd.ccebs@scotiabank.comduring business hours, 8:00 a.m. to 8:00 p.m. EST, Monday to Friday.