- If you require assistance with ScotiaConnect.
- How to reset a User's Password.
- If you need assistance getting a hold waived.
ScotiaConnect – Getting Additional Help
If you require help
If you require assistance with ScotiaConnect
If you require assistance with ScotiaConnect
You can contact us via email, or by phone. Representatives are available during business hours from 8:00 a.m. to 8:00 p.m. EST.
Global Business Payments Technical Helpdesk
Email:
hd.ccebs@scotiabank.com your email will be answered within 48 hours.
Within Canada:
1-800-265-5613
(416) 288-4600 (Local Toronto/outside Canada, call collect)
1-800-463-7777 (French)
Within the USA:
1-800-291-3057
How to reset a User's Password
Password Reset for Standard Users
If you need to have your password reset, please call the Global Business Payments Customer Service & Support Contact Centre, Representatives are available during business hours from 8:00 a.m. to 8:00 p.m. EST:
1-800-265-5613 (Canada)
(416) 288-4600 (Local Toronto/outside Canada, call collect)
1-800-463-7777 (French)
If you need assistance getting a hold waived
If you would like to remove a hold or change your hold limit, please contact Customer Service
If a hold was applied to your deposit and you would like to discuss this, please contact our Help Desk
If you want to find your account available balance it is located on your Consolidated Balance report.