Remote Deposit Service

You can use the Remote Deposit Service to deposit your cheques to any CAD or USD dollar settlement account assigned to your Remote Deposit Service.

You can get same-day value for your deposits between the hours of 8:00 a.m. ET to 8:00 p.m. ET Monday to Friday.

If you submit a cheque batch after 8:00 p.m. ET, the batch will be processed at 8:00 a.m. ET on the next business day.

Content on this page:

• About Your Daily Hold Limit (CAD)
• How to Select Your Settlement Accounts
• How To Create An Account Group
• To Modify An Account Group
• How To Delete An Account Group

When your service is set up the bank will assign a Daily Hold Limit (CAD). This will allow the bank to limit how many cheques you can deposit with no holds applied. You can see your bank-assigned limit on the Remote Deposit home page.

• The limit is calculated in Canadian dollars.
• Any USD deposit will be converted to its Canadian equivalent and subtracted from your Daily Hold Limit total.
• The Daily Hold Limit is reset each day at 8 a.m. ET.
• If you go over your deposit limit, standard holds will be applied to your deposits.
• If a hold is applied to your deposit and you would like it removed, or you would like to change your Daily Hold Limit
• If you are a Corporate or Commercial client, contact your Relationship Manager (RM).
• If you are a Small Business client, contact your Small Business Advisor (SBA).

You can create a group of accounts to help you quickly select a set of accounts related to a specific deposit function (e.g., “Receivables” or “Chargeback” or something that makes sense to you).

1. From the Services menu, select Remote Deposit. Note: If you can't see the Remote Deposit menu, contact your Super User or call the Customer Contact Centre.
2. Choose the currency of the cheques to deposit. Note: You can only deposit one currency type at a time, so select either CAD or USD.
3. Select up to 10 accounts. Click the arrows pointing to the right to move the accounts to the Accounts Assigned list.
4. Click the Start Deposit button.

This page also details the services that group members can perform (e.g., create, approve, or submit a transaction).

1. From the Services menu, select Remote Deposit. Note: If you can't see the Remote Deposit menu, contact your Super User or call the Customer Contact Centre.
2. Click the Create button, found next to the Account Group Name dropdown menu.
3. Enter a descriptive name in the Account Group Name field (e.g., “AR USD Accounts”).
4. Select up to 10 accounts. Click the arrows pointing to the right to move the accounts to the Accounts Assigned list.
5. Click the Save button.

1. From the Services menu, select Remote Deposit. Note: If you can't see the Remote Deposit menu, contact your Super User or call the Customer Contact Centre.
2. Select an existing Account Group Name from the Account Group Name dropdown menu.
3. Click the Modify button, found next to the Account Group Name dropdown menu.
4. To add or remove accounts, select the accounts and use the arrows to move the accounts to the Accounts Available or Accounts Assigned lists.
5. Click the Save button.

1. From the Services menu, select Remote Deposit. Note: If you can't see the Remote Deposit menu, contact your Super User or call the Customer Contact Centre.
2. Select an existing Account Group Name from the Account Group Name dropdown menu.
3. Click the Modify button, found next to the Account Group Name dropdown menu.
4. Click the Delete button.

• Main Help Index
• Remote Deposit – Cheque Scanner Information
• Remote Deposit Group Information – Service Privilege Details
• Remote Deposit Batch Status Help
• Customer Support Contact Info
• My Services Help
• User Group Information
• Add/Remove Users from a Group
• Approve User Group Pending Services
• User Information
• Request a New User
• Related Tutorial Videos