- From the Payments menu, select Bill Payments then the History tab to access the Bill Payment History page.
- To filter your search of bill payment history, use the dropdown menus for Status and/or Payee.
- Choose a date or date range for bill payment history using the Execution Date dropdown menu.
Note: If you select Date Range, use the calendar icon to pick your start and end dates. - Click the View button.
- To view the details of a specific bill payment, click the information in the Payee column of the Search Results table.
Checking Your Bill Payment History
How to Print a Bill Payment History Report
- To print a Bill Payment History Report, click the Report button.
- You will be prompted to Download the report and asked to Open, Save or Cancel.
- You will be prompted with a Save As dialogue. Click the Save button. Select the folder you want to save your report in and click Save.
- Once your report is saved you can click Open, Open folder or Cancel.
- Click Open to view your report in the associated application. You can use the print function of the associated application to print the report (e.g., if your report selection is Microsoft Word, you can print the report using Microsoft Word's print function).
How to Recall Bill Payments from History
You have until 8:00 p.m. ET (same day) to request a recall of bill payments you have submitted. Within this time frame, you can access and request a bill payment recall from Bill Payment History.
- From the Payments menu, select Bill Payments and then History.
- Use the search options to find the bill payments you need to recall. Click the View button.
- Review the Search Results summary table. If it is before the cut-off time of 8:00 p.m. ET, you will see a Recall button in the Action column of the table, next to the applicable bill payments.
- Click the Recall button next to each specific bill payment you would like to recall.
- Clicking Recall will launch a message asking you to confirm or cancel your recall request.
- If you confirm your request, you will receive a Recall Request Summary with details of the bill payments you have recalled, including Execution Date, Payee, the From Account, Amount, and the Status of the recall.
- A Bill Payment Recall can have one of the following three statuses – Recall Accepted, Recall Failed, and Recall Unknown.
Recall Accepted |
The bill payment recall request has been received. |
Recall Failed |
The bill payment recall request could not be fulfilled. The bill payment went through as originally submitted. |
Recall Unknown |
The bill payment recall request status is unknown due to a system error. Please contact the Customer Contact Centre to check on the status of your bill payment recall request. |