You can make one time bill payments without setting the payee up on your list of payment accounts

1. From the Payments menu, select Bill Payments then One Time.
2. Select the company category and province from the dropdown menus.
3. In the Company Name field, enter at least the first letter of the company you are searching for. Note: You can use the % symbol as a wild card to search for the company. For example, if you enter %bell in the Company Name field, the search would return all companies containing the word “bell” in the company name. Results could include Bell Canada, Toronto Bell Service, etc.
4. Click Search and view results in the lower half of the screen
5. Under the Action column, click [Select] next to the company that you would like to make the payment to.
6. The One Time Bill Payments screen will appear with the name of the company displayed in the Payment Company field.
7. In the Payment Account field, enter the account number for the company you are making the payment to.
8. Use the dropdown menu to select the account you would like to make the payment from.
9. Enter the amount of the bill payment.
10. Select the payment date by clicking on the calendar tool beside Payment Date.
11. You can enter additional information about the payment in the Comments field.
12. Click the Create Bill Payment button.
13. Review the details of the bill payment. If you have entitlement to do so, you will be given a chance to submit the payments right away. If you decide to submit later, the payments will go to the Pending Bill Payments table.

1. From the Payments menu, select Bill Payments then One Time.
2. View the Pending Bill Payments table at the bottom half of the screen to select the payment to approve and/or submit.
3. Check the status of bill payments and take the appropriate action based on status.

Understanding bill payment statuses

A bill payment can have one of the following statuses:

Pending	The payment has been created but has not been approved.
Ready	The payment has been created and approved but has not been submitted.
Accepted	The payment has been transmitted to the Bank and accepted for processing. It is too late to delete the payment.
Rejected	The payment has been transmitted to the Bank and has been refused. It will not be processed. For more information about why the payment was rejected, check the message on the Bill Payment Detail screen.
Future Dated	The payment has been created with a future date and approved. It will be transmitted to the bank on the selected date.
Unknown	System error. Call the Customer Contact Centre.
Recall Accepted	The bill payment recall request has been received.
Recall Failed	The bill payment recall request could not be fulfilled. The bill payment went through as originally submitted.
Recall Unknown	The bill payment recall request status is unknown due to a system error. Please contact the Customer Contact Centre to check on the status of your bill payment recall request.

How to Recall a Bill Payment

You have until 8:00 p.m. ET (same day) to request a recall of bill payments you have submitted. Within this time frame, you can access and request a bill payment recall in two ways:


Right after you submit bill payments
1. After you submit bill payments, you see a Bill Payments Processed Summary table. If it is still before 8:00 p.m. ET, you will also see a Recall button in the Action column of the summary table.
2. You can either click the Recall button next to each specific payment you would like to recall or click the Recall all button to request a recall on all submitted payments.
3. Clicking Recall or Recall all will launch a message asking you to confirm or cancel your recall request.
4. If you confirm your request, you will receive a Recall Request Summary with details of the bill payments you have recalled, including Execution Date, Payee, the From Account, Amount, and the Status of the recall.

Later in the same day
1. If you realize that you need to recall a bill payment you have made within the same day, click to the Bill Payments History tab.
2. Use the search options to find the bill payments you need to recall. Click the View button.
3. Review the Search Results summary table. If it is before the cut-off time of 8:00 p.m. ET, you will see a Recall button in the Action column of the table, next to the applicable bill payments.
4. Click the Recall button next to each specific bill payment you would like to recall.
5. Clicking Recall will launch a message asking you to confirm or cancel your recall request.
6. If you confirm your request, you will receive a Recall Request Summary with details of the bill payments you have recalled, including Execution Date, Payee, the From Account, Amount, and the Status of the recall.
7. A Bill Payment Recall can have one of the following three statuses – Recall Accepted, Recall Failed, and Recall Unknown.

A Bill Payment Recall can have one of the following three statuses:


Recall Accepted	The bill payment recall request has been received.
Recall Failed	The bill payment recall request could not be fulfilled. The bill payment went through as originally submitted.
Recall Unknown	The bill payment recall request status is unknown due to a system error. Please contact the Customer Contact Centre to check on the status of your bill payment recall request.