Integrated Payments Help

Wire Memos

This section allows you to communicate with the Bank regarding your Wire payments, using a choice of online Memos.

Create Wire Memo

This page allows you to Create a new Wire Memos.

Steps to Follow

To Create a new Wire Memo:

Wire Memo page
  1. On the main ‘Wire Memo’ page click on the “Create Memo” button. The ‘Create Memo’ page will display.

Create Memo page 1
  1. Select the “Type of Memo” (Recall, Query, or Freeform) that you would like to create.
    • For ‘Recall’ and ‘Query’ Memos the “Payment ICN Number” field and the “Load Payment Details” button will be displayed.
    • Enter the Payment ICN number into this field then click on the “Load Payment Details” button to have the Payment information displayed on the screen.
    • Validate that the Payment information is correct and that this is the payment you want to create a Memo for.
  2. For ‘Query’ Memos the “Query Reason” field is displayed. This is a mandatory field where you must select the reason for the Query Memo from the choices in the drop down list. Your choices are “Payment not received”, “Cannot trace transaction” or “Reply not received”.
  3. Enter information in the “Message” field (see Field Information section below).
  4. When you have finished entering your information click on the “Continue” button.
    • Clicking on the “Cancel” button will return you to the main ‘Wire Memo’ page without saving any of the information you have entered.
    • * Note you may also create a Wire Memo directly from a Wire Payment details page, after the Wire has been submitted. The payment details and ICN number are automatically entered into the Wire Memo page when creating a Wire Memo from the payment details page.

Create Memo page 2
  1. On the second ‘Create Memo’ page review your infromation to ensure it is correct:
    • If changes are required to your new Memo click on the “Modify” button and the previous ‘Create Memo’ page will display where you can edit the information. Once you have made the necessary changes click on the “Continue” button.
    • If you click on the “Cancel” button on the ‘Create Memo’ confirmation page the system will not save the information you have entered and you will return to a blank ‘Create Memo’ page.
  2. Click on the “Save” button. Your new memo will be saved and you will be directed to the main ‘Wire Memo’ page with the following confirmation message:

    3. “Confirmation: Creation Sucessful! Wire Memo has been sucessfully created. Reference# - xxxxxxxxxxx”

The ‘Create new Wire Memo’ process is complete.  Click on the “Done” button to return to the main ‘Wire Memo’ page.

Memo Field Information

  1. Type of Memo:
    • Recall: is a message sent to Scotiabank to request a recall on a wire payment already submitted to the Bank.
    • Query: is a message sent to Scotiabank inquiring about an existing payment sent to the Bank.
    • Freeform: is a message sent to Scotiabank regarding an existing payment and/or payment investigation.
  2. Payment ICN Number: is a 14 digit alpha-numeric confirmation number generated when a payment is submitted to Scotiabank.
  3. Message: is a free form field that allows you to input up to 700 alpha-numeric characters.
  4. Query Reason: is a reason for submitting the Wire Memo.
  5. Investigation Case Number: is a 14 digit alpha-numeric number generated by Scotiabank for an existing investigation.

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