Review Trace
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To determine the status of a previously initiated
Trace Request enter the following information based on your original request: ·
Scotia Direct Service Agreement – (Mandatory)
Select the Scotia Direct Service Agreement Number from the drop-down list
under which the original Trace Request was initiated. ·
Review Option – (Mandatory) Select one of the
following four search options: o
Trace Acknowledgement Number – Entering the
Trace Acknowledgement Number provided on the confirmation you received when
the trace was initiated will take you directly to the trace status, otherwise
you will have to search for the trace item and status using one of the other
three options. o
Selected Date Range – If you are not looking
for the trace results for a specific payment, do not have the associated
Trace Acknowledgement Number or do not know the status of the trace request,
you can elect to use the most generic search and review a summary of all
trace requests initiated under the Scotia Direct Service Agreement within the
time period you specify. o
Pending Date Range – If you are not looking
for the trace results for a specific payment, do not have the Trace
Acknowledgement Number or are looking for trace requests not yet completed, you
can elect to search and review a summary of all trace requests initiated
under the Scotia Direct Service Agreement within the time period you specify
that are still in progress. o
Completed Date Range – If you are not looking
for the trace results for a specific payment, do not have the Trace
Acknowledgement Number or are looking for trace requests that have been
completed, you can elect to search and review a summary of all trace requests
initiated under the Scotia Direct Service Agreement within the time period
you specify that are completed. Having
entered the search criteria, clicking on the View button will display the
item(s) matching your selection criteria. Trace
Requests, initiated within the previous 90 days, matching the selection
criteria entered will be displayed with a status of ‘Pending’ or
‘Complete’. Research has been
completed and the results are available for those statused as ‘Complete’,
whereas research is still in progress for those statused as ‘Pending’.
Details of the trace activity or results can be obtained by clicking on the
Cross Reference Number of the payment to be viewed. Details of the payment and the status can
then be viewed. Clicking on the Print
button will provide you with a hard copy of the details. |
Trace Results History Retention
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The history of Trace Requests is maintained for 90
days. |
Related Topics
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