Electronic Funds Transfer (EFT) Trace |
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To respond to a query from one of your clients/employees, you may need
the assistance of Scotiabank and or another Financial Institution to verify
that a payment has been processed to a specific account. ·
Each payment initiated for a given due date should be
assigned a unique cross-reference number (the unique identifier used by you
internally to identify your records) to simplify payment identification. ·
Initiate your request using the ScotiaConnect Trace Item
function. ·
Trace requests for all items, whether destined to
Scotiabank accounts or to other Financial Institutions, will usually be
responded to within 3 to 5 business days or longer if destined to non-member
financial institutions. For a list of
current Canadian Payments Association (CPA) members, please visit http://www.cdnpay.ca/membership/member.asp
· You can access the results of the trace activity, noting the time frames outlined above, using the ScotiaConnect Trace History function. |
Trace Time Limitations |
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Note: Trace requests can be initiated
up to one year after the payment due date, in accordance with Canadian
Payments Association (CPA) rules. |
Initiating an EFT Trace |
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To verify that a payment has been processed to a specific account, in
response to a query from one of your clients/employees, enter the following information
based on your original payment information: · Scotia
Direct Service Agreement (Mandatory) Select the Scotia Direct Service Agreement
Number under which the payment was originated. · Payment
Type (Mandatory) Select the original payment type (payables or receivables). · File
Creation Number (Mandatory) Enter the unique 4 digit File Creation Number
(FCN) used in conjunction with the Scotia Direct Service Agreement Number to
originate the payment. · Cross
Reference Number If this element is unique, other than these first four
elements, no further information beyond the Cross Reference Number is
required to identify the transaction to be located. Enter
the unique
identifier used by you internally to identify your payment records and recorded
as part of the original payment information. Each payment initiated for a
given due date should be assigned a unique cross-reference number to accurately
identify each payment. Note:
If the Cross Reference Number is not unique, the
incremental entry of subsequent elements will reduce the number of potential
suspect payment matches displayed. · Destination
Financial Institution Number Enter the 3 digit Canadian Payments Association
value, from your original payment record, used to identify the financial
institution to which the payment was destined. · Transit
Number Enter the 5 digit Transit Number, from your original payment record,
to which the payment was destined. · Account
Number Enter the Account Number (max. 12 digits), from your original payment
record, to which the payment was destined. ·
Amount Enter the Amount recorded in your original
payment record. ·
Payee/Payor Name Enter the Payee or Payor Name as
recorded in your original payment record. · Due
Date Select from the calendar or enter (mm/dd/yyyy) the due date of the
payment as recorded in your original payment record. Note: Trace requests can be initiated up
to one year after the payment due date, in accordance with Canadian Payments
Association (CPA) rules. Click on Search to initiate the matching of your selection criteria with an item(s) in the Scotia Direct database. |
Trace Results |
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Trace requests for all items, whether destined to Scotiabank accounts
or to other Financial Institutions, will usually be responded to within 3 to
5 business days or longer if destined to non-member financial
institutions. For a list of current
Canadian Payments Association (CPA) members, please visit http://www.cdnpay.ca/membership/member.asp You can access the results of the trace request initiated, noting the time frames outlined above, using the ScotiaConnect Trace History function. |
Service Charges |
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The trace charge, in accordance with the fees outlined in
the Scotia Direct Schedule of Rates, will be included on your monthly Scotia
Direct Customer Billing Statement. |
Related Topics |